💪🏼 Embrace ownership.

We all have the power to act in the best interest of the business, whether that’s by advocating for fundamental changes in how we operate or by making incremental improvements to a process. We’re responsible first and foremost to our business performance and to our collective goals. You’re the bottom line for your own role and outcomes, but you’re not there alone. 👇🏻

🏆 We’re all one team.

We recognize that everybody, together, contributes to the organization. Everybody we interact with — coworkers in our department, outside of our department, vendors, service providers, and our users — is on our side and we’re on theirs. We’re all a part of each other’s success, and we’re responsible for the company together. This means we remember our shared goals, treat everybody with respect, and look out for each other’s well being.

✏️ Make new mistakes.

We exist in an environment where change happens fast and can come from every direction. The only way to keep up is to remain committed to learning, iterating, and being adventurous. Everything we do is one step on the path toward getting things right. Accepting that not everything will always be a step forward is part of our reality, so we maximize every mistake and unexpected result by applying what we’ve learned and shifting course without regret. We’re not afraid to experiment and be creative with our solutions, because we understand that the biggest mistake is being afraid to make one at all.

⚖️ Value for value.

We believe in maintaining an equal exchange of value in every relationship and transaction. This means that we always provide value to match the money our customers pay us. We aim to provide value to our employees that match the value employees provide to the company. When any relationship is out of balance, we look for ways to add meaningful value. We are never looking for the quick or easy buck in favor of building mutually reciprocal relationships with everybody around us.